Responsibilities:

•  Responsible for the accurate management of cash flow within the branch, including cash in and out transactions.
•  Oversee the branch's safe flow and reconciliation daily.
•  Conduct thorough reconciliation processes to ensure that all transactions and activities align with their supporting documents.
•  Monitor and promptly report any branch-related issues to relevant stakeholders.
•  Address various matters, such as branch maintenance, required documents, incidents of altercations, and updates to mall policies.
•  Collaborate with the necessary departments to ensure the timely resolution of issues.
•  Efficiently manage the branch's queuing system and ensure a streamlined customer experience.
•  Supervise queue management and assist in handling customer inquiries or concerns.
•  Provide leadership and guidance to the teller staff, including assigning tasks, addressing questions, and solving problems.
•  Monitor and manage the inventory of branch supplies to ensure an uninterrupted workflow.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• Proven experience in branch operations or related roles
• Strong understanding of cash management, reconciliation processes, and financial regulations.
• Fluency in English is a must.