Responsibilities: -

· Establishing and maintaining a positive relationship with customers, addressing any concerns or issues promptly.

· Gather feedback from customers or products/services and communicate this feedback to relevant departments for continuous improvement.

· Address and resolve any product or service complaints, ensuring that solutions are timely and satisfactory.

· Handle product returns, exchanges, and warranty claims, ensuring that the company policies are followed and customer expectations are met.

· Generate reports on after-sales metrics. Including customer satisfaction, return rates, and common issues or complaints.

· Stay updated on product knowledge and company policies, and potentially provide training to other staff on after-sales processes and best practices.

· Work closely with sales, marketing, field operations, accounts, and product teams to ensure alignment in customer messaging and to share feedback.

· Work towards improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Requirements:

· Bachelor's Degree is a must.

· Minimum 5 years of experience.

· Very good Command of English in both written and spoken.

· Must be well versed with MS Office and must have worked in an ERP environment.

· Previous experience of after sales support, customer care, or related role.