Job Description :

• Execute accurately and timely daily operational activities and functions:
• Personal Administration – processing in SAP hire / rehire, transfer, promotion, end of employment, update personal details;
• Time Management – manage in SAP work schedules, resolve anomalies, manage absences / attendances, evaluate time, reporting;
• Payroll administration– manage additional and recurring payments and deductions;
• Providing answers to the written and oral requests received from the employees of the market in scope;
• Reporting – prepearing reporting to IBPs and state authorities; 
• To ensure quality and timeliness of solving all enquiries, received by phone and e-mail (Case Management)/web-form to offer appropriate information to employees of IBPs that are serviced (* in case when CRC is internal)
• Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities. 
• Knowledge and compliance to Collective agreements of the Market locations when performing the operational activities
• Communicate with the state authorities in the Markets where applicable on the topics of employees' payments/deductions processing 
• Processing of documentation and quieries of the respective Market using local language (if required)
• Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders in consistent improving of current process and stabilizing the quality of service delivered;
• Participate in Continuous Improvement programs and standartization of processes for IBPs that are being serviced, whenever possible;
  To collaborate with specific market in implementing best practices of HR Admin processes;
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving

Qualifications :

• University degree
• Prior experience at least 1 year in HR Administartion, PY or CRC
• Strong customer service skills, including aptitude for working with personnel at all organizational levels
• Experience in working with computer data bases or in accountancy is preferable
• Proficiency in English (pre-intermediate level/upper-intermediate depending on the market that is serviced)
• Local language of market that is being serviced (if required)
• Extensive knowledge of local company organization, people, history, culture
• Suitable seniority to reflect importance of the role
• Credibility throughout the company
• Business understanding
• Good understanding of Data and IS related matters
• Proven communication, management and negotiation skills