Job Seeker
Contact Center Agent
CATEGORY
Human Resources
TITLE
Public Relations Officer
LOCATION
Cairo,
Egypt
EXPERIENCE
1 - 2
TYPE
SALARY
Negotiable
PUBLISH DATE
28 Feb, 2019
(7 years ago)
A multinational company located in 5th settlement is hiring a Contact Center Agent
RESPONSIBILITIES
Job Description :
- Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
- Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
- Provides call back to employee/caller to case analysis and resolution.
- Performs Basic SAP Maintenance such as Address Changes and Personal Data Changes base on the call requests and always refer to process documentation for instructions.
- Communicates with highest standards of quality and professionalism.
- Continuously enhance expertise and knowledge on all Employee Services processes and tools. In line with this is the ability to effectively communicate, provide instructions and options to employees/callers.
- Understands the case management process, instructions and documentations.
- Communicates any change/update requests on Knowledge Base information to team lead.
- Initiates updates on process documentation (SR) on any procedural and informational changes for approval
- Improves activities and processes continuously to increase efficiency in the workplace.
- Bachelor's Degree
- 1 to 2 years work experience in the Contact Center industry.
- Knowledge in contact center metrics and methodologies
- Able to work on any shift
- Experience in SAP HR/PY Processes is preferred