Job Seeker
IT Support Engineer
CATEGORY
Engineering
TITLE
Others
LOCATION
Cairo,
Egypt
EXPERIENCE
1 - 2
TYPE
SALARY
Negotiable
PUBLISH DATE
03 Jan, 2023
(3 years ago)
A multinational company located in El Obour is hiring an IT Support Engineer position
RESPONSIBILITIES
Job Description:
- Resolve level 1 incidents for users
- Interact with users via telephone and email in English and Arabic
- Log all calls in a descriptive way for all tickets.
- Identify, evaluate, and prioritize end-user problems and complaints
- Analyze problems and formulate plans of resolution by utilizing available technical resources to solve end-user problems
- Make sure all end users’ functionality is continuously running properties including periodic auditing.
- Escalate level 2 and 3 tickets to respective groups
- Escalate unresolved calls to the appropriate support specialist
- Build/configure new desktops and laptops based on a preset schedule
- Set up software standard images
- Use IT Service Management processes and tools
- Repair Hardware; main focus computers and printers
- Proactive visits to remote sites for IT Maintenance
- Bachelor’s Degree in Computer Sciences.
- Fluent in English is a must
- 0-2 years experience in IT helpdesk.
- CCNA & NCSA certificates are a must
- Good understanding of computer hardware
- Working knowledge of Windows 10, Windows Server 2008 and 2016, and SCCM Server.
- Sound knowledge of general networking concepts