Job Seeker
Applications Support Leader
CATEGORY
Engineering
TITLE
Operation Support
LOCATION
Cairo,
Egypt
EXPERIENCE
6 - 9
TYPE
SALARY
Negotiable
PUBLISH DATE
12 Dec, 2017
(8 years ago)
A reputable company located in El-Sheikh Zayed is hiring an Applications Support Leader
RESPONSIBILITIES
Main Duties and Responsibilities :
- Participate in creating the SLA for the different applications
- Develop internal team schedule for managing on call, and application ownership and communicate to business
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
- Provide end user trainings for new modules/implementations
- Participate in analysis for new changes and required operational enhancements
- Faculty of Engineering (Computer) or Computer Science.
- 6 - 8 years of relevant extensive experience.
- English language fluency.