Responsibilities:

• Install and configure the solution on hardware or VMware.
• Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.
• Review the customer acceptance plan documents and update them if needed.
• Write the Operation and Maintenance Guide (OMG) & Design and implement changes into the systems.
• Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
• Provide technical direction when CAB requires tier II input, expertise, or changes with high-risk impacts on customer SLAs.
• Responsible for product and technical knowledge ramp-up of the Tier II Support team & Technical support of Cloud, On-Premises, and Hybrid services.

Requirement:

• Bachelor’s degree in computer science, or any other related discipline
• At least 1 year of experience using linux commands (PS, netstat, rsync, netcat, umask)
• Have Experience in one of the 3 languages for Linux tasks automation (bash, python, Perl).
• Excellent command of English is a must.