Senior Application Support is required for a multinational supply chain services company located in Cairo Sokhna Road.

Responsibilities:

• Investigate, troubleshoot, and resolve issues escalated from Level 1 support.
• Communicate status and resolutions to users and stakeholders promptly.
• Perform root cause analysis and implement long-term fixes.
• Collaborate with development and infrastructure teams on complex problems.
• Monitor application performance and proactively log errors.
• Maintain documentation for incidents, known issues, and procedures.
• Support software deployments, patches, and upgrades alongside IT teams.
• Ensure high customer satisfaction with timely issue resolution.
• Participate in on-call rotation for after-hours support as needed.
• Comply with internal policies, SLAs, and regulatory requirements.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 4+ years of application support or technical experience.
• Excellent in English is a must.
• Strong knowledge of web applications, SQL/Oracle databases, and APIs.
• Familiarity with log analysis tools (Kibana, Splunk) and ITSM tools (ServiceNow, Jira).
• Basic scripting skills (PowerShell, Bash, Python) are a plus.