Responsibilities:

• Install, configure, and maintain computer hardware, peripherals, and related equipment.
• Troubleshoot hardware issues and perform repairs or coordinate with external vendors as necessary.
• Serve as the first point of contact for technical support inquiries from staff and users.
• Provide timely resolutions to help desk tickets related to hardware, software, and network issues.
• Document and track issues in the help desk system, ensuring thorough follow-up and closure.
• Ensure compliance with IT policies and procedures regarding hardware usage and data security.
• Assist in implementing security measures for hardware and networks.

Requirements:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• Minimum 3 years’ experience Windows / Application / CCNA.
• Excellent command of English language (Writing and speaking).