Job Description:

• Coordinate internal and external technical/operational resources to ensure an efficient overall performance of Operations.
  • Coordinate resources to deliver the company’s Product/Services on budget, time and quality.
  • Manage technical/operational communication with internal Business Units and external customers/providers.

•  Define and implement initiatives to improve the performance of Operations.
  • Monitor operational processes, systems and policies.
  • Identify lack of efficiency and opportunities for process improvement
  • Define and implement initiatives to improve the overall performance.
  • Research new technologies to improve efficiency.

• Provide technical support for new Product/Service definition, planning and development.
  • Understand customer’s needs.
  • Provide pre-sale support to Sales Team
  • Define technical/operational solution, resources plan and implementation plan for new product/services.
  • Define operations processes to provide the suitable information/procedures to delivery coordinators and operations technicians.

• Perform Project Management role for internal/external technology projects
• Work closely with different internal Business Units and external customers to understand the requirement for each Project, developing effective working relationships.
• Develop Project management Methodology base on standards.
• Manage the whole life cycle of the projects ensuring they are delivered within scope, schedule, cost, and quality.
• Monitor and motivate the cross functional team assigned to the Projects.

Qualifications:

• Bachelors degree in Telecommunications or Computer Science.
• 5+ years of experience as Operations Manager in a Mobile VAS Managed Services company
• 5+ years of proven track experience on managing successful project implementation in Technology environment
• 3+ years of proven track experience on Mobile Telecom Services and experience on VAS platforms.
• Experience managing the whole project life cycle using standards of Methodology. Prince2 or PMP certified is a strong plus.
• Experience on Mobile Financial Services (Keywords : MFS (Mobile Financial Services) , DCB (Direct Carrier Billing), DOB (Direct Operator Billing))
• Working knowledge of ITIL.
• Excellent interpersonal skills to quickly build productive working relationships throughout the business
• Excellent client facing skills
• Strong organisation, communication, prioritisation and time management skills.
• Strong ability to multi-task and complete projects within tight deadlines