Job Seeker
Application Support Specialist
CATEGORY
IT
TITLE
Software Engineer
LOCATION
Cairo,
Egypt
EXPERIENCE
3 - 5
TYPE
SALARY
Negotiable
PUBLISH DATE
14 Jun, 2020
(6 years ago)
A multinational company located in Heliopolis is hiring an Application Support Specialist
RESPONSIBILITIES
Job Description:
- Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
- Writing and maintaining documentation.
- Monitoring systems resources including performance, capacity, availability, and recover ability.
- Maintaining problem tracking and resolution databases.
- Assist in Implementation and testing of the sales force automation system (Sales Buzz).
- Execute and support accounting team to run all promotions plans.
- Creates queries and reports for providing timely and accurate information to users.
- Continuously monitor the various incidents related to the Sales Force Automation applications.
- Carry on all routine tasks that assure proper and healthy application utilization.
- Assure users have the right access to the authorized applications/modules on regular basis.
- Report any miss using for responsibilities or user access to applications.
- A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar
- Supporting Sales Buzz application is must ” at least one year”.
- Working knowledge of SQL Databases & basic network configuration
- Good experience in MS SQL database (2008.,2010,2012).
- +2 years IT Applications experience in Supporting sales cycle.
- Familiar with crystal reports is a plus.
- Knowledge of the sales distribution cycle is a plus.
- Knowledge of basic accounting concepts is a plus.
- Excellent analytical & problem-solving skills.
- FMCG background is preferred.