Responsibilities:

• Design, develop, and customize BMC Remedy applications using Developer Studio (advanced forms & workflows).
• Collaborate with ITSM process owners and teams to translate business needs into technical solutions.
• Provide technical support, troubleshooting, and bug fixes for Remedy applications.
• Configure and maintain ITSM modules (Incident, Problem, Change, Knowledge, Service Level, Asset Management, and CMDB).
• Ensure system performance, stability, and continuous improvement of Remedy solutions.
• Document development processes, customizations, and workflows.

Requirements:

• Bachelor’s degree in Computer/ Communication Engineering, Computer Science, or related field.
• 1–2 years’ hands-on experience in BMC Remedy Development (Developer Studio, forms, and workflows).
• Solid database knowledge with SQL/PL-SQL.
• Proven experience in Remedy modules (Incident, Problem, Change, Knowledge, Service Level, Asset Management with CMDB) is a must.
• Knowledge working with APIs/Web Services integrations.
• Programming knowledge (Java, VB, C, C++, C#, or Oracle Forms & Reports).
• Fundamentals of UNIX/Linux operating systems.