Job Description:

• Diagnose hardware and software problems, and replace defective components.
• Perform data backups and disaster recovery operations.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Design, configure and test computer hardware, networking software and operating system software.
• Confer with network users about how to solve existing system problems.
• Monitor network performance in order to determine whether adjustments need to be made.
• Load computer tapes and disks, and install software and printer paper or forms.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Research new technology, and implement it or recommend its implementation.
• Maintain an inventory of parts for emergency repairs.

Qualifications:

• 3-4 years of experience in Help Desk.
• Communication skills.
• Multitasking skills.
• Problem-solving skills.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered