Responsibilities:

• Install and configure the solution on hardware or VMware.
• Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.
• Review the customer acceptance plan documents and updated if needed.
• Provide visibility to Validation Technical Leader and Project Manager on his/her work progress.
• Write the Operation and Maintenance Guide (OMG) & Design and implement changes into the systems.
• Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
• Provide technical direction when CAB requires tier II input, expertise, or changes with high-risk impacts on customer SLAs.
• Responsible for product and technical knowledge ramp-up of the Tier II Support team & Technical support of Cloud, On-Premises, and Hybrid services.
• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results.
• Participate at the preparation and review of technical product & customer specific documentation.

Requirement:

• Bachelor’s degree in computer science, or any other related discipline.
• More than 1 year of experience.
• At least 1 year of experience using linux commands (ps, netstat, rsync, netcat, umask).
• Have Experience in one of the 3 languages for linux tasks automation (bash, python, perl).
• Excellent command of English.