Job Seeker
Supporting Manager
CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo,
Egypt
EXPERIENCE
3 - 5
TYPE
SALARY
Negotiable
PUBLISH DATE
05 Apr, 2022
(4 years ago)
A multinational company located in 6th of October is hiring a Supporting Manager
RESPONSIBILITIES
Job Description:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused on that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field