Job Seeker
Customer Care Officer
CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo,
Egypt
EXPERIENCE
1 - 2
TYPE
SALARY
Negotiable
PUBLISH DATE
08 Jun, 2017
(9 years ago)
A Big International Telecom. company is hiring customer care officer
RESPONSIBILITIES
Main Skills and responsibilities :
- Good Knowledge about mobile phone industry.
- Ability to handle all customers answering product and service questions, suggesting information , lead times , main quality checking about Mobile phones products and services.
- Good Knowledge about mobile phone service process, after sales progress, customer needs.
- Ability to work under pressure and handle all different customer behaviours.
- Ability to make quality basic checking for mobile devices and handle all kind of customers.
- Maintains customer records by updating cases on system applications.
- Good communication skills.
- Good way to communicate with team.
- clarifying the customer's complaint in details to Technical team and follow up the quality progress till the end .
- Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ability to make quality basic checking for mobile devices and handle all kind of customers.
- Maintains customer records by updating cases on system applications.
- Good communication skills..
- Should be able to organise the work and time efficiently and to work supportively within a team.
- Located on Qualiobeya , shobra .. or near to this area.
- 2-4 years of experience in Customer service .
- Preferable to have an experience on working on mobile service centre .