Job description:

we are looking for Customer service candidates with experience in home appliances:

• Managing all service network,
• Providing and improving service quality,
• Following up and solving consumer & dealer requests and complaints,
• Analyzing, evaluating and giving feedbacks about product quality,
• Coordinating CS Marketing activities in Egypt

Qualifications:

• University degree in Engineering,
• Fluent English knowledge is a must,
• Knowledge of MS Office programs,
• Excellent communication skills, self discipline, orientation for target realization skills,
• Analytical minded, having good conflict management,
• Fast reaction on daily challenges by using problem solving techniques.
• Engineer
• Customer service solid experience.
• Home appliances solid experience (either small home appliances e.g. kitchen machine equipment, ironing equipment, IT equipment e.g. mobile devices or computer products; OR Big Home appliances eg. Refrigerator, oven, washing machine.. etc) whatever the size, all home machinery)
• Personal skills: agile, calm (absorbing anger when needed); good listener and a good presenter. Fitting  to the team