Job Seeker
Call Center Manager
CATEGORY
Customer Service
TITLE
Call Center Manager
LOCATION
Cairo,
Egypt
EXPERIENCE
10-15
TYPE
SALARY
Negotiable
PUBLISH DATE
30 Jan, 2023
(3 years ago)
A Saudi Arabian company located in Makkah is hiring a Call Center Manager position
RESPONSIBILITIES
Job Description:
- Supervising the telemarketing team and following up on the work entrusted to him
- Follow-up the daily report of telemarketing officials on calls, follow-ups, and visits.
- Monitoring and following up the plans and policies established by the company for dealing with customer data
- Follow up on the report of phone calls to the telemarketing team on the CRM program
- Follow-up and analysis of the level of calls to ensure that the highest quality standards are achieved.
- Write a daily report on the number of clients referred to visit the branches.
- Follow the strategic plan set for the Telemarketing Department to ensure the best marketing performance.
- Contribute to the implementation of telemarketing strategies.
- Cooperating with the marketing department in preparing market studies and measuring customer satisfaction.
- Training the work team and providing suggestions to improve sales performance
- Develop an annual marketing plan to develop the level of telemarketing and increase sales to deliver the project on time
- Constant communication with shareholders and sellers to enhance the success of activities and enhance company's presence in the real estate market.
Qualifications:
- Bachelor's degree is a Must
- 10 – 15 years of experience in the same position
- Excellent command of English language