Job Seeker
Customer Service Supervisor
CATEGORY
Customer Service
TITLE
Customer Service Supervisor
LOCATION
Cairo,
Egypt
EXPERIENCE
6 - 9
TYPE
SALARY
Negotiable
PUBLISH DATE
25 Feb, 2019
(7 years ago)
A multinational company located in 6th of October is hiring a Customer Service Supervisor
RESPONSIBILITIES
Job Description :
- Handle and respond to customer inquiries concerning products and/or services and troubleshoots solutions to non-functioning products or services and identifying solutions Independently applying subject matter expertise to track, analyze, report, and apply the most appropriate course of action for particular area of responsibility.
- Processing customer orders in SAP system after checking the pricing and ensure timely and accurate invoices are in place.
- Ensure timely communications with our logistics provider’s warehouse for handling the outbound orders to the customers within the agreed deadlines as required by customers.
- Coordinate with the responsible collector(s) to ensure the invoices are delivered on time to the customers.
- Attend and resolve the disputed invoices on time and communicate the new amended invoices to the related collector(s) and customers
- Maintain documentation and reporting according to established guidelines as may be required by specific job responsibilities
- Computer Skills:Excellent in MS office suit
- Language Proficiency:Excellent in Arabic and English (written and spoken)
- Bachelor Degree:Preferably in Supply Chain or Logistics
- Transportation (Allowance/Bus/Car)
- Medical Insurance
- Mobile Allowance