Job Seeker
Senior Customer Service
CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo,
Egypt
EXPERIENCE
3 - 5
TYPE
SALARY
Negotiable
PUBLISH DATE
18 Aug, 2020
(6 years ago)
A multinational company located in 10th of Ramdan is hiring a Senior Customer Service
RESPONSIBILITIES
Job Description:
- Deal directly with customers by either e-mails, telephone or face to face
- Respond promptly to customer inquiries
- Handle, follow up and resolve customer complaints
- Organize workflow to meet customer timeframes
- Manage customers' urgent requests
- Communicate and coordinate with internal departments.
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Manage large amounts of incoming calls
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Generate sales leads
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers