Key Responsibilities:

• Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience.
• Review ticket responses to meet quality standards and improve current processes when necessary.
• Maintain alignment with all brand and marketing initiatives, and to be up-to-date with new launches, new materials, sizing, etc.
• Tackle day to day operational tasks, such as processing and facilitating returns exchanges between customers and fulfillment team.
• Report on key customer service metrics and share learnings and insights on a regular basis.
• Coordinate between customers, fulfillment/warehouse team and in-store sale associates.

Requirements:

• Bachelor’s Degree is a MUST.
• Minimum 1 year of experience as a customer service associate.
• Fluency in English is a must.
• Ability to work nights and/or weekends.
• Excellent Communication and organizational Skills.
• Proficient with MS Office Suite.