Job Seeker
Customer Service Manager
CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo,
Egypt
EXPERIENCE
3 - 5
TYPE
SALARY
Negotiable
PUBLISH DATE
18 Nov, 2019
(6 years ago)
A publishing and distribution company located in Dokki is hiring a Customer Service Manager
RESPONSIBILITIES
Job description:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Years of experience : 4-6 years
- Computer Skills: good in Microsoft Office Suite
- Language Proficiency: excellent in Arabic and good in English (written and spoken)
- Age: 35 and above years old
- Medical Insurance