Job Seeker

Frontline Customer Support

CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo, Egypt
EXPERIENCE
1 - 2
TYPE
SALARY
Negotiable
PUBLISH DATE
02 Oct, 2024 (2 years ago)

"Frontline Customer Support" (Face-to-Face) is required for a reputable government and diplomatic services company.

RESPONSIBILITIES

1 Day off

Fresh graduates are welcome to apply.

Key Responsibilities:

  • Greet and assist customers with their inquiries, ensuring a positive experience.
  • Understand customer needs and recommend suitable services.
  • Maintain product knowledge to effectively answer customer questions.
  • Promote and upsell services to meet sales targets.
  • Provide feedback on customer preferences and needs to improve offerings.

Qualifications:

  • Bachelor's degree (B.A.) in a relevant field.
  • Minimum 1 year of proven experience in customer service and sales.
  • Excellent command of the English language.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations and resolve issues calmly.
  • Sales-driven mindset with a strong focus on customer satisfaction.
  • Proficient in basic computer skills, including Excel and Word.