Job Seeker
Frontline Customer Support
CATEGORY
Customer Service
TITLE
General
LOCATION
Cairo,
Egypt
EXPERIENCE
1 - 2
TYPE
SALARY
Negotiable
PUBLISH DATE
02 Oct, 2024
(2 years ago)
"Frontline Customer Support" (Face-to-Face) is required for a reputable government and diplomatic services company.
RESPONSIBILITIES
1 Day off
Fresh graduates are welcome to apply.
Key Responsibilities:
- Greet and assist customers with their inquiries, ensuring a positive experience.
- Understand customer needs and recommend suitable services.
- Maintain product knowledge to effectively answer customer questions.
- Promote and upsell services to meet sales targets.
- Provide feedback on customer preferences and needs to improve offerings.
Qualifications:
- Bachelor's degree (B.A.) in a relevant field.
- Minimum 1 year of proven experience in customer service and sales.
- Excellent command of the English language.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations and resolve issues calmly.
- Sales-driven mindset with a strong focus on customer satisfaction.
- Proficient in basic computer skills, including Excel and Word.