Job Description:

• We conduct phone calls to US Senior citizens to offer them free health Benefits membership cards.
• Communicate effectively all customers’ inquires, complains, or sales on the telephone through following contact center procedures and quality standards.
• Maintaining punctuality on working hours through complying to start time and break time.
• Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
• Filling CRM with accurate information through active listening and affirming client information.
• Following the company’s Rules and procedures written in the ‘Handbook’, positively adapting with the environment inside the company's premises
• Positively adapt with any business change implemented by management.
• Show a comprehensive knowledge and a good learning curve.

Qualifications:

• Education: University degree or “undergrad”
• Experience Background: Telesales/Telemarketing, Sales, or Customer Service is a plus
• 0-3 years of experience
• Languages: English (oral/written) fluent
• American accent (British accent is preferred)
• Ability to work on National Egyptian Holidays & US Hours (Monday to Friday Summer Time from 3:00 PM CLT to 11:00 PM CLT,Winter Time from 4:00 PM CLT to 12:00 AM CLT).
• College graduate
• Communication Skills
• Customer Service Skills
• Sales Skills
• Negotiation skills