Job Seeker
Digital and Social Media Advisor - Consumer Care Agent
CATEGORY
Marketing
TITLE
Digital Marketing
LOCATION
Cairo,
Egypt
EXPERIENCE
0 – New Graduate
TYPE
SALARY
Negotiable
PUBLISH DATE
17 Mar, 2019
(7 years ago)
A multinational company located in 5th settlement is hiring a Digital and Social Media Advisor - Consumer Care Agent
RESPONSIBILITIES
Job Description:
- Handling received engagement to the Company's Middle East Consumer Care Center for different contact reasons and through various channels (telephone, Emails, contact us forms and social contacts)
- Guide the Company's consumers through complain handling and other queries regarding the company's products range.
- Handle followers online conversation on different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
- Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis.
- Promote and support continuous improvement initiatives by leveraging the company's practices such as ORs/ GSTD/FI.
- Follow and help to improve standard global processes and standard routines.
- Experience in Consumer services & Marketing or in Sales at the company's or equivalent FMCG preferred.
- University Degree (eg. Marketing, communications, business) required.
- Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
- Experience working in cross functional teams required.
- English - fluent, business required.