Responsibilities:

• Supervise and lead the retail team during assigned shifts.
• Ensure excellent customer service aligned with luxury brand standards.
• Monitor sales performance and KPIs, taking action to drive results.
• Handle customer issues, escalations, and complaints professionally.
• Support visual merchandising and stock replenishment activities.
• Assist in opening/closing procedures, cash handling, and reporting.
• Train, coach, and motivate sales staff during shifts.
• Ensure store policies, grooming, and operational standards are met.
• Maintain floor presence and act as the point of contact in the absence of senior management.

Requirements:

• Bachelor’s degree in business, Retail Management or related field.
• Minimum 2 years of experience in luxury or premium retail brands is a must.
• Fluent in English is a must.