Responsibilities:

• Deliver training in luxury retail service, product knowledge, and sales techniques.
• Onboard and coach new and existing retail staff.
• Customize training materials to align with brand standards.
• Conduct in-store coaching and performance evaluations.
• Track training effectiveness using key metrics (e.g. sales, client feedback).
• Support product launches and seasonal campaigns with targeted training.
• Act as a brand ambassador, promoting service excellence.
• Collaborate with retail and HR teams to meet business goals.
• Maintain training records and support continuous development.

Requirements:

• Bachelor’s degree in business, Retail Management, Human Resources, or related field.
• Minimum 2 years of experience in luxury or premium retail brands is a must.
• Fluent in English is a must.