Job Description:

• Dispute handling and resolution with corrective action
• Daily reconciliation and settlement for payment with Master card, Visa, and Mezza on Fawry Channel (POS, Internet channel) and resolve emerging disputes.
• Review all account reconciliations for accuracy and completion within SLA
• Preparing daily reports to be represented daily average throughputs for every partner to be known for increasing and decreasing of the daily average.
• Handling with our Acquirer bank (NBE – BM) & our online payment website, (Fraud monitoring, reconciliation, customer experience satisfaction)
• Preparing daily, weekly and monthly reports for all card payment analysis

Qualifications:

• Bachelor's degree in commerce or any relevant certificate.
• Minimum 4-6 experience at fawry, Opay, network, e-finance
• Fluency in English is a must.
• Computer skills in Microsoft Word, Excel, and PowerPoint is a must.