Job Description:

• Order Hold Management: Generates Blocked Order Report, conducts analysis in accordance with the Market’s credit policies and initiates recommendations through workflow.
• Customer Service: Attends to Customer’s queries and ensures timely resolution and escalates to respective resolution owner’s.
• Reporting: Carries out reporting activities in accordance with AR Library of Reports.
• Continuous Improvement: Participates in various AR Continuous Improvement initiatives.
• Performs Accounts Receivable related tasks assigned whenever necessary.
• Claims and Deductions Management
  • Analyses the nature of claims and correspondences.
  • Chases Customer for the invalid or authorized deductions/claims. 
  • Escalates unresolved/for purging dispute cases to the Market for final disposition.
  • Gathers internal and external information related to claims and disputes.
  • Analyses the customers’ accounts and see to it that various reconciling items are identified and necessary adjustments are made.

• Reporting
  • Prepares and submits daily reports to the user at the agreed timeline.
  • Prepares and submits weekly reports to the user at the agreed timeline.
  • Prepares and submits mid-month and month end reports to the supervisor for review at the agreed timeline
  •  Prepares and submits ad-hoc reports to the user at the agreed timeline.

• Render support services to customers:
  • Resolves AR-related complaints and requests on time.
  • Receives feedback and channels concerns to the right person or department.

• Continuous Improvement
  • Recommends and implements improvements in the system and procedures.
  •  Participates in special projects initiated for the improvement of Credit and Collection processes. 
  • Support as a backup for the below:

• Order Hold Management 
  • Generates Held Order Report.
  • Collects internal and external information to recommend to release/not to release order on credit block.
  • Initiates recommendation through workflow.
  • Reviews Credit exposure.
  • Generates and prints invoice copies and sends to external customers.
  • Tracks, monitors and makes follow up through outbound calls/emails relating to payments including sending of Invoices and POD copies.
  • Reviews payment performance, credit utilization, and credit history of trade customers.

• Create and Maintain Customer 
  • Creates and maintains new Customer.
  • Receives and effects changes of Hierarchy Node upon approval.
  • Receives and effects requests for the creation of new Hierarchy Nodes for New Customers upon approval.
  • Receives and effects changes of Customer Account Details in MDR (Master Data Repository) upon approval.
  • Receives and effects changes of Customer Account Details in SDR (Supplementary Data Repository) upon approval.
  • Tags inactive Customers and Customers marked for deletion.
  • Creates and maintains the credit limits and risk categorise for the customers upon approval.
  • Credit limit review every 6 months

• Scanning
  • Scans and saves customer form to be submitted in the SAP for the credit limit and risk categories. 

• Bachelor University : AUC/ BUE/ GUC/ MIU/ FUE/ Arab Academy is a MUST 
• Gender: Male Only.
• Age range: 20-25 years old.
• Bachelor Degree: Accounting/Finance Background
• Experience Background: Accounting/Finance Background
• Years of Experience: Fresh graduates only
• Computer Skills: Excellent in Microsoft Office
• Language Proficiency: Excellent in English ( written and spoken )

Benefits:

• Transportation [Allowance/Bus/Car]
• Medical Insurance