Job Description:

• Responsible for designing and documenting all company business processes, workflows and ensuring the company internal process portal is updated.
• Work with Business owners to gain a full understanding of business processes and practices; streamlining and reengineering existing business processes to ensure the effectiveness and efficiency of the process.
• Communicate Lean and other process improvement methodologies to the organization.
• Identify opportunities to improve business performance through process optimization and Provide guidance and advice to management on the most effective and efficient use of resources to ensure positive and measurable outcomes.
• Audit the implementation activities of all new/updated processes to ensure that business processes and controls are appropriately designed, implemented and maintained for delivering business objectives and follow-up of improvement actions assigned to other stakeholders.
• Participate in the closure of process gaps identified through international standards and rules assessments ex. (COPC – GDPR - PCI).

Qualifications:

• Help define future state processes to support digitalization and transformation initiatives.
• Drive business transformation initiatives focused on improving the customer and partner experience, optimization, standardization and automation of processes.
• Lead cross-functional continuous improvement teams as part of the CSI (Continual Service Improvement) process, focusing on measurable quality, service, efficiency and cost improvements using DMIAC approach.
• Prepare management presentation to present consolidated process improvement activities
• 5-7 years of experience
• Bachelor’s degree 
• Six Sigma Green Belt Certificate is a must.