Key Responsibilities:

• Develop and execute the company's hospitality strategies, aligning them with overall business goals.
• Set performance benchmarks and goals for the hospitality department and ensure their achievement.
• Establish and enforce standardized operating procedures to maintain consistency across all properties.
• Monitor and evaluate service quality, guest satisfaction, and operational efficiency.
• Monitor guest feedback and reviews, identify areas for improvement, and take corrective actions.
• Recruit, train, and develop a high-performing hospitality team.
• Provide guidance, coaching, and support to team members to maximize their potential.
• Conduct performance evaluations, set goals, and recognize outstanding achievements.
• Develop and manage the hospitality budget, ensuring cost control and revenue optimization.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Fluency in English is a must.
• 10 years of proven experience in a senior leadership role within the hospitality industry.
• Strong knowledge of hospitality operations, industry trends, and best practices.
• Exceptional leadership and management skills with the ability to inspire and motivate a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Financial acumen with the ability to analyze financial data and make informed decisions.
• Ability to thrive in a fast-paced, dynamic environment.