Job Description:

• Handling received engagement to Nestlé Middle East Consumer Care Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
• Guide Nestle's consumers through complains handling and other queries regarding Nestle products range.
• Handle followers online conversation received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
• Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis
• Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/ GSTD/FI
• Follow, and help to improve, standard global processes and standard routines

Qualifications:

• Experience in Consumer services & Marketing or in Sales at a FMCG preferred. 
• Years of experience: 0-2 years
• University Degree (eg. Marketing, communications, business) required.
• Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
• Experience working in cross functional teams required.
• English - fluent, business required.