Job Seeker
Compliance Manager
CATEGORY
Legal
TITLE
Legal Affairs
LOCATION
Cairo,
Egypt
EXPERIENCE
10-15
TYPE
SALARY
Negotiable
PUBLISH DATE
28 Jun, 2020
(6 years ago)
A multinational company located in Smart Village is hiring a Compliance Manager
RESPONSIBILITIES
Job Description:
- Draft a company’s quality assurance procedures, standards and specifications.
- Design, Implement and improve quality assurance standards according to international standards
- Keep records of quality reports, statistical review
- Review/ comment all the company forms and applications from the QA perspective.
- Analyse and investigate customer’s complaints that presented through different channels (call centre, social media...etc) and follow up the corrective action taken to increase the customer’s satisfaction.
- Monitor all operations by Performing routine inspections and quality tests for operational areas.
- Review/comment all procedures from quality perspective and mapping the process to identify residual risks and recommend the corrective / preventive action plans.
- Develop and manage the implementation of the monthly and yearly review plan.
- Train staff on the control practice.
- Develop continuity of business plan and standardize all functions and processes according to international standards.
- Preferably MBA in Business administration or risk management
- Certificate in quality assurance is a plus
- Excellent knowledge about Payments industry
- Good knowledge of quality international standards
- Financial service background with 10 years’ experience in quality assurance, internal control or audit functions.
- Excellent data collection and analysis skills
- Excellent presentation and computer skills