Responsibilities:

• To manage, monitor and ensure effective service delivery and to ensure that all requests (New Business, Renewals, Endorsements, Certificates) are booked and issued within defined SLA.
• To ensure that all requests are issued as per internal guidelines / policies (Processes, Memos, Email Instructions, logging of customer complaints, tracker of error and any other).
• Active Participation by self and team in Testing as per Guidelines.
• To ensure that all requests (New Business, Renewals, Endorsements) are booked and issued within defined SLA.
• To ensure that all requests are issued as per internal guidelines / policies (Processes, Memos, Email Instructions, logging of customer complaints, tracker of error and any other).
• To ensure that all requests are issued accurately.
• Active Participation in Testing as per guidelines and to make sure that the testing is carried out timely and accurately.
• Others task prescribed by the Line Manager: Project, Report, coordination with IT.

Requirements:

• Bachelor’s degree in business administration.
• 2+ years of experience in working experience in insurance industry required.
• Excellent command of English Language is a must.
• Good knowledge in MS Excel.