Responsibilities:

• Lead Onboarding activities, including but not limited to member presentations, employee health awareness programs.
• Responsible for Customer Retention by driving service strategies, technology enhancements, process enhancements, and other initiatives.
• Co-ordinate Renewal process, including gathering of all renewal documentation required to present to clients (utilization reports, TAT reports).
• Ensure proper and smooth client onboarding as per SLA.
• Maintain client relationship during the policy year (visit clients, complaints, and escalation handling, reports discussion) as per commitment.
• Effective coordination with external and internal stakeholders for client solution from design to implementation as per SLA.
• Successfully conduct renewal activities as per SLA.
• Maintain proper records of client interactions, internal reports, and documented processes as per protocol.

Qualifications:

• Relevant bachelor’s degree in any field.
• 2 years of experience in the Insurance / Finance industry
• Fluency in English is a Must
• Proven track record of working in a customer service environment.
• Ability to prepare and analyse reports/dashboards.