·Job location: Maadi

·Salary: 6000 EGP Net Salary + KPI’s

·One Day off – rotational

Key Responsibilities:

· Greet and welcome guests upon their arrival, providing a warm and friendly reception.

· Check guests in and out of the property, ensuring accurate and efficient processing of all necessary paperwork and payments.

· Respond promptly to guest inquiries, requests, and complaints, providing accurate information and appropriate solutions in a courteous and professional manner.

· Maintain a thorough knowledge of the hotel's services, amenities, and local attractions to assist guests in making informed decisions and recommendations.

· Maintain the confidentiality and security of guest information and ensure compliance with data protection regulations.

· Monitor and respond to guest feedback and reviews on various platforms, striving to resolve any issues and enhance guest satisfaction.

· Maintain a neat and organized front desk area, ensuring supplies are well-stocked and equipment is in working order.

· Attend training sessions and meetings to stay updated on property policies, procedures, and services.

Requirements:

· Bachelor’s Degree, in hospitality or a related field is a plus.

· Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.

· Fluency in English is a Must

· Proficiency in using computer systems, including property management software, reservation systems, and Microsoft Office Suite.

· Flexibility to work in shifts, including evenings, weekends, and holidays.