Responsibilities:

• Ensure the highest level of customer service is provided to guests, exceeding their expectations, and addressing any concerns or issues promptly and professionally.
• Monitor key performance indicators (KPIs) and implement strategies to achieve departmental goals.
• Conduct regular inspections to ensure compliance with cleanliness, safety, and quality standards.
• Conduct performance evaluations, provide feedback, and implement performance improvement plans as needed.
• Recruit, train, schedule, and manage a team of hospitality staff members.
• Implement strategies to optimize revenue generation and cost control.
• Participate in marketing initiatives, such as local events and trade shows, to attract and retain guests.

Requirements:

• Bachelor’s degree in business administration or a related field (preferred).
• 8-10 Proven experience in a supervisory or managerial role within the hospitality industry.
• Proficiency in hotel management software and computer systems.
• Flexibility to work in shifts, including evenings, weekends, and holidays.